FAQ

Before Purchase

1. What currency are the prices in?
All our prices listed are in US dollars.

1a: The prices are in US dollar, how can I pay this if I'm using Euros or in another currency?
You don't have to calculate anything if you are using our credit card payment method. Our payment gateway and your bank will calculate/convert the prices for you in your respective currency.

2. I live outside USA and Singapore. Can I still order from My Import Store?
Yes, we ship to anywhere in the world for a standard shipping rate. Shipping is free for orders above $30.

3. I donít have a credit card. Can I still buy from My Import Store?
At this point of time, we only accept credit card and Paypal orders. If you don't have a credit card and really wish to purchase items from our store, we can make special arrangements via wire transfer or Western Union. Please contact us here.

4. How long does it take for an item to reach me after purchase?
For USA and most orders, it will take approximately 2 - 4 weeks to arrive. For non-USA orders, shipment times will vary according to the effeciency of your postal system. Please note that all orders are shipped directly out from Singapore.

5. How can I guarantee that I will definitely receive the item? What protection policies do I get?
We ship all orders using regular airmail and in the event that our customers do not receive their order, we will track the order with the post office and issue a reshipment if item is lost or if there is a shipping mishap.

After Purchase

6. I did not receive a confirmation email from My Import Store. Is my order processed?
Upon payment, you should received an email from Paypal confirming your payment. This email confirms that you have made an order with My Import Store, and you can use it to verify your order with us. Because of the bulk of orders that we receive, this might be the only email that you receive on the confirmation of your order.

7. How can I track the status of my order online?
All processed orders should be reflected when you key in your cart ID (MIS-050xxx-xxxx) and email here.

Note that Paypal payments take a few days to clear, and to reflect accurately.

8. Upon receiving the item, I realized the wrong item was shipped to me. What should I do?
You may send the item back to us with the order form enclosed, stating that you have received the wrong items. We will issue a reshipment immediately of the correct products. Prior to that, we please contact our sales department in order for us process it more effeciently.

9. I am dissatisfied with the quality of the items I ordered. What should I do?
You may send the item back to us with the order form enclosed, and state if you want a replacement of the item or a refund. Prior to that, we please contact our sales department in order for us process it more effeciently.

Other notes

Authentic Silver Jewelry
As all silver jewelry are individually crafted professionally by hand, it is unfortunate that we cannot process refunds for authentic silver jewelry, unless the item is damaged (i.e., broken, chipped).

If none of the above serves to answer your questions, please use this form to send us your inquiry.

Current Promotions

  • Free Express shipping for purchase of any 925 Sterling Silver items!
  • 2017 Clearance 35% Off Promotion!

New products